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CUSTOMER SERVICE

MADE TO ORDER & HANDMADE.

All of our Bambi products are made to order.

Due to the handmade nature of each item, please note that each item may vary from piece to piece.

Our usual turnover time is 1-2 weeks so we recommend ordering your products as far in advance as possible. If you would like to place an urgent order, please add the "Rush My Order" option to your bag when checking out to have your order rushed into production (generally 2-3 business days).

PLEASE NOTE: During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.

RETURNS, REFUNDS AND EXCHANGES.

As all of our pieces are made to order, no refunds or exchanges can be made for change of mind. All sales are final and once your order is accepted by our team, your order may not be changed, cancelled, returned, exchanged or refunded.

FAULTS, BREAKS AND QUALITY.

We pride ourselves on our quality items and superior finishes. When we receive our products in our HQ, we carefully check over each and every item by two different sets of eyes to check for any flaws and faults and ensure they meet our quality checks. Any items that don't meet these standards are offered at a discounted price via our seconds sale. We absolutely do not sell any products that are faulty or damaged. 

Before personalising your item, we check the quality again to ensure no damages and then proceed to personalisation stage. After personalisation, we ensure that your items are wrapped and packaged safely and securely to avoid any breakages and damages through pickup or postage. 

If your piece arrives faulty in any way, please contact our customer service team immediately at hello@bambixdesign.com.au with photos of your damaged item to discuss options. Please note that no replacements or refunds will be given to items broken after they leave our HQ. If you feel something has broken via post, please contact us to discuss. 

As each piece is handmade, minor flaws may be present, please be aware that replacements will not be approved for such minor flaws.

 

SHIPPING & DELIVERY.

 

All of our items are shipped via Australia Post. 

Please refer to our Shipping Policy for more.